Terms and Policy
Terms and Conditions
Effective Date: [01/01/2025]
Welcome to NeuroPharmacy. These terms and conditions apply to your use of our website and services. By accessing or using our site, you agree to be bound by the following terms.
1. About Us
NeuroPharmacy is a private dispensary service specialising in the dispensing of ADHD medications for private and right-to-choose patients. We are registered with the General Pharmaceutical Council (GPhC) and operate in compliance with UK pharmacy regulations.
2. Eligibility
Our services are available to patients aged 18 and over who hold a valid UK-issued private or right-to-choose prescription. All prescriptions must be issued by a registered prescriber.
3. Our Services
We dispense prescription medication based on valid prescriptions submitted by patients or clinics. Controlled drug prescriptions must be original, physically signed, and posted to our dispensary using our prepaid form.
4. Prescription Requirements
We cannot legally supply any medication without a valid prescription.
Controlled drugs require the original paper prescription, and we will not dispatch medication until this is received and verified.
5. Payment Terms
After verifying the prescription, we will issue a secure payment link. Medications will only be dispatched once full payment has been received. Pricing is transparent and available on request.
6. Delivery
We aim to dispatch medications the same day the prescription is received and payment is confirmed. We use trusted courier services for secure and discreet delivery. We are not liable for delivery delays outside our control (e.g. postal strikes).
7. Use of Website
You agree not to misuse our website or attempt to disrupt its operation. All content is the property of NeuroPharmacy and may not be copied or reproduced without permission.
8. Limitation of Liability
. Clinical decisions are the responsibility of the prescriber. We are not liable for misuse of medications or delays caused by incomplete or invalid prescriptions.
9. Changes to Terms
We reserve the right to update these terms at any time. Updates will be posted on our website with the effective date.
10. Contact Us
For questions about these terms, contact:
Privacy Policy
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Privacy Policy
Effective Date: [ 01/01/2025]
This privacy policy explains how we collect, use, and protect your personal information when you use NeuroPharmacy services.
1. Who We Are
NeuroPharmacy is a UK-based private dispensary focused on ADHD medication for private and right-to-choose patients. We are registered with the GPhC and fully comply with UK GDPR and Data Protection laws.
2. What Data We Collect
We may collect and process the following data:
- Name, address, date of birth
- Contact information (email, phone)
- Medical details relevant to prescriptions
- Prescription copies
- Delivery address
- Payment details (handled via secure third-party processors)
3. How We Collect It
- When you submit a prescription via our form or post
- When a clinic sends it on your behalf
- When you fill in contact or payment forms
- Through secure patient support interactions
4. Why We Collect It
We collect your data to:
- Process and dispense your prescription
- Arrange secure delivery
- Contact you regarding your order
- Meet our legal and professional obligations
- Improve our services
5. Lawful Basis for Processing
We rely on the following lawful grounds:
- Contractual obligation (to dispense your prescription)
- Legal obligation (as a registered pharmacy)
- Legitimate interest (e.g. service improvements)
- Consent, where required (e.g. marketing emails)
6. Who We Share It With
We only share your data when necessary, including:
- Delivery providers (to fulfil your order)
- Payment processors (for secure payments)
- Regulators (e.g. GPhC, if required by law)
We never sell or share your data with third-party marketers.
7. Data Retention
We retain prescription records and related data for 6 years, in line with NHS and GPhC guidance. After this period, data is securely deleted.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (where applicable)
- Object to or restrict certain processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Cookies
We use essential cookies for website functionality. We do not use advertising or tracking cookies without your consent.
10. How to Contact Us
For privacy-related requests, contact our Data Protection Officer: